XOnline Terms & Conditions

By registering into classes or subscribing to memberships to XOnline, you are agreeing to abide by the Policies and Terms & Conditions set forth.

  • Cancellation Policy

    • Class cancellations must be done 6hrs in advance via email

    • Class Passes may be frozen once per pass (excluding the 1-class pass) with 24hrs notice via email, for the same amount of time as the original pass expiry

    • Subscriptions can be cancelled anytime by yourself, effective immediately. You need an active subscription to access our content & classes

    • Unused class passes before the expiry date will be invalid and a new class pass is required to join another live class

    • All sales are final - classes and memberships are non-transferable and non-refundable

  • Subscriptions

    • Subscriptions are valid for 1 month starting from date of registration

    • Subscriptions must be active in order to access our content & classes

    • Subscriptions are for individuals only and may not be shared - if you are found to be violating this rule XOnline reserves the right to immediately terminate your subscription

    • Unused classes/private classes do not rollover to the following month’s subscription

    • Each user is responsible for signing up for their chosen live class within the same subscription month

    • Accounts which do not have updated payment details will have their subscription automatically canceled

  • Conditions of Use

    • XOnline will not be liable for any damages, injuries or losses due to a member’s use of classes and/or subscription, or due to information gained from our materials

    • Members are responsible for their own health & safety, please consult with a healthcare professional for advice before attempting a new physical activity

  • Services

    • XOnline cannot guarantee direct access to the instructor of your choice - this is dependent on the individual instructor’s availability

  • Intellectual Property

    • All materials (including but not limited to content, recordings and tutorials) are owned by XOnline and all rights are reserved to us

    • No part of our materials may be reproduced or distributed without our express written permission